Data deletion

If you have an account

Write to privacy@tryplio.com from the email address of your account, with the subject “Delete my data”. Say whether you want to delete the whole workspace or only your user.

We confirm your identity, then delete the workspace’s conversations, contacts, leads, connected channels and access tokens, and your account, and tell you when it is done.

Remove the app from Facebook or Instagram

If you connected a Facebook Page or Instagram account, you can also remove ⁨Tryplio⁩ yourself: in Facebook go to Settings → Business Integrations (or Apps and Websites), choose ⁨Tryplio⁩ and remove it. This stops us from receiving new data from those accounts. To delete data we already hold, write to us as above.

If you are a customer of a business

If you messaged or commented on a business that uses ⁨Tryplio⁩, that business decides what happens to your conversation. You can ask the business to delete it, or write to privacy@tryplio.com with the name of the business and the account or phone number you used, and we will act on your request or pass it on.

How long it takes

We reply within 30 days, usually much sooner. Some information may be kept longer where the law requires, for example invoices and security logs.